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Frequently Asked Questions

We want to give you insights on how we collect your data and scan it for malware.

We created a system where we are able to scan the content of your webserver files. You are required to upload 1 file to your website directory. After that we do the scanning for you.

At this point, we do not. This is because we choose to let our file not be able to remove files. This is more secure for both us and you. At this point we only scan the contents of your files, and you have to remove the bad files manually. If you can't do this, you can hire an expert to do this for you.

You should use our system if your website is visually hacked (defacement) or if you have received communication from your site host, saying your site has been compromised and is sending spam or participating in DDOS-attacks (Distributed Denial of Service).

Whilst nothing can completely halt the possibility of your site being compromised in the future, it is highly advised that you take the necessary steps to ensure you are as secure as you can be. By making sure that your Wordpress site is continually monitored and protected, you will also maintain the trust of your customer or audience. Remember, prevention is better than cure.

To be honest: It can. The first scan we do will get all the filenames from your server, and this could slow down the website by a few seconds. Since the scan is properly optimized, you will hardly notice this. Your website could be a bit slower for the first few minutes, but this is nothing to be concerned about. Hacked files usually slow down your website even more, so the scan whilst initially quite slow, will eventually make the website faster and safer.

We are only scanning files which can be used in malware attacks. In layman terms, this means that we only look at the contents of .php files, and sometimes .htaccess files since they can change execution behaviour (e.g. making jpgs executable with malicious code within them).

At this moment we do not have an enterprise package. However, feel free to contact us if you want to have multiple websites monitored.

You can easily stop your PayPal recurring payments. The scanning service will automatically stop after the Paypal subscription is terminated.